SHIPPING PROTECTION BY ROUTE

At checkout, you have the option to add Route's Shipping Protection for extra peace of mind.

***Please note, Roamblend does not administer shipping protection. For full terms and conditions, visit Route's T&C. For Route's latest insurance policy and what is covered in the shipping protection, follow the link to check out their website.

What is Shipping Protection?

Shipping protection, offered through Route, covers your order in the event it is lost, stolen, or damaged during transit. 

When should I file a claim?

1. Stolen packages

Route will consider a package “stolen” if the package is marked “delivered” but the customer did not receive it. A claim must be filed within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the package may be found on the premises or has been marked “delivered” prematurely by the carrier.

2. Lost packages

An item is considered “lost” if it is never reported as “delivered,” and if 7 days have passed since the last tracking status update for Canadian shipments, and 20 days for US shipments. A claim must be filed within 30 days of the last tracking update.

3. Damaged items

Route will consider an item “damaged” if it is unusable. Route requires evidence of the damaged item (photos, videos, etc.) as part of the claims filing process. Claims for damaged orders must be filed within 30 days of the delivery date.

How can I file a claim?

If you purchased Route Shipping Protection, please go to Route's claim portal to file a claim.